Job description
Forward Customer Success Manager
Location:
Ukraine
Type:
Fulltime
In today’s world of constant global security challenges, innovation in defense is no luxury. After years of budget cuts, military personnel need to train and work with inadequate and insufficient equipment. We have an opportunity to change that.
At Intelic, we are a group of highly committed professionals building one of the fastest-growing start-ups based in Amsterdam. We create advanced software for unmanned systems in the defense sector. As a software company at our core, we build intelligence that gives unmanned platforms the speed, coordination and reliability that critical missions demand. Our technology ensures that decisions are made with accuracy when it matters most.
Responsibilities
Intelic is strengthening its presence in Ukraine by building trusted relationships with key partners and military end users. To support this mission, we are looking for a Forward Customer Success Manager who will work directly with Ukrainian military stakeholders and partners, ensuring they gain lasting value from Intelic’s solutions.
In this role, you will act as the bridge between users in the field and Intelic’s global teams. You will capture structured feedback, support effective product usage, enable training and adoption, and foster collaboration between local stakeholders and internal product, engineering, and operations teams.
Working closely with Field Operations, Engineering, and Customer Success leadership, you will directly influence how Intelic’s solutions evolve and how they are adopted in real operational environments. Your role combines relationship-building, enablement, and operational support in high-tempo field conditions.
In practice, this means:
• Cultivate strong relationships with Ukrainian military end users and Ukrainian key partners.
• Ensure effective enablement, including executing train-the-trainer programs and sustained usage of the product.
• Support the Field Support Engineer with onboarding, testing, and pilots (train-the-trainer and integrations) of products.
• Lead onboarding from a relationship and training perspective, supported by the Field Support Engineer on technical matters.
• Collect and structure user feedback for Product and Engineering.
• Identify and communicate emerging user needs and gaps.
• Resolve common customer incidents related to hardware, software, and deployment issues.
• Collaborate with Field Operations and Engineering to drive improvements in enablement and product based on client input.
• Act as a local extension of the Customer Success Lead, to whom you will report.
What You Will Bring
This includes:
• Prior involvement with UAVs (drones), ground control systems, or military tech is a strong advantage.
• Experience in training delivery or user onboarding (especially in technical environments).
• Strong communication and interpersonal skills.
• High level of digital literacy (experience with software platforms).
• Ability to work independently and navigate ambiguity in field conditions.
• Native or fluent Ukrainian; professional proficiency in English is required.
• Proven experience in customer success, account management, or partner engagement.
• Existing military or defense-related network in Ukraine is a plus.
• Strong motivation and goal-orientation.
What Success Looks Like in Your First Year
• Intelic has strengthened its presence in Ukraine through trusted relationships with key partners and military end users.
• End users are effectively enabled, trained, and consistently using the products in real operational conditions.
• Structured user feedback is regularly captured and translated into actionable input for Product and Engineering.
• Onboarding, pilots, and integrations are executed smoothly in close collaboration with Field Support Engineers.
• Intelic’s partners and end users see you as a reliable, trusted, and responsive point of contact in Ukraine.
Why Join Intelic
• Talented Team: Collaborate with some of the brightest engineers and defense experts in the Netherlands.
• Scale-up Momentum: Join at a pivotal growth stage where you can help shape both the product and the company.
• Hands-On Testing: See your work in action through regular real-world field testing.
• Meaningful Impact: Contribute to mission-critical technology that directly improves safety and effectiveness in defense operations.
• Innovation at the Core: Tackle complex engineering challenges and push the boundaries of autonomy in defense.
What we offer
At Intelic, you will be part of an ambitious scale-up where teamwork, learning and impact drive everything we do. Growth happens quickly here, giving you the chance to take ownership and shape your career from the start. We build together and back our people with benefits that support life in and out of work.
Benefits & Perks
• Salary including 8% holiday allowance
• 25 vacation days per year, based on full time employment
• Travel reimbursement
We look forward to receiving your application and getting to know you. If you have any questions, please contact our recruiter Mitchell at mitchell@intelic.ai